Support
We're here to help. Get in touch or browse the FAQs below.
Need help with LeadForge? Reach out to our team or find answers to common questions below. We aim to respond to all enquiries within one business day.
1. Contact Us
Support Ticket
Submit a ticket from your workspace settings
Go to Settings → Support in your workspace
Not a customer yet? Email us at support@leadforgeapp.com.au
2. Frequently Asked Questions
How do I create a new workspace?
After registering, you will be prompted to create your first workspace. You can also create additional workspaces from the account menu.
How do I invite team members?
Go to Settings → Team in your workspace to invite users by email and assign their role (admin, agent, conveyancer, viewer, etc.).
How are property risk scores calculated?
LeadForge evaluates each property across multiple risk categories (flood, bushfire, crime, zoning, easement) using weighted data sources. Each category is scored and combined into an overall risk level: Low, Medium, High, or Extreme.
Can I export my data?
Use the Export button on the Contacts, Properties, or Reports pages to download your data as CSV.
How do I cancel my subscription?
You can cancel at any time from Settings → Billing. Your account will remain active until the end of the current billing period.
Is my data secure?
Yes. All data is encrypted in transit (TLS), passwords are hashed with bcrypt, and access is controlled by role-based permissions. See our Privacy Policy for full details.
What browsers are supported?
LeadForge supports the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.
I found a bug — how do I report it?
Go to Settings → Support in your workspace and submit a support ticket with the category "Bug Report". Include a description of the issue, the page it occurred on, and your browser/device. Screenshots are very helpful.
How do I create a listing proposal or CMA?
Go to Proposals in the sidebar, click New Proposal, select a property, and fill in the valuation, content, and comparable sales. You can save as draft or send immediately. Share the link with your vendor — view tracking is automatic.
How do buyers submit offers online?
Open a listing, scroll to the Online Offers section, and copy the public offer link. Share this with buyers — they can fill in their details, offer amount, finance status, and conditions. You'll get a notification when an offer comes in.
How do I set up an auction?
Open a listing and scroll to the Auction section. Click Create Auction, choose the type (live, timed, or hybrid), set the schedule and bid increment. Share the public auction link with bidders. For timed auctions, it starts and ends automatically.
How does e-signing work?
In a conveyancing file, click the pen icon next to any document to set up signing. Add signers with their name, email, and role, then configure the fields they need to fill (signature, initials, date, etc.). Send the request and copy the signing link. You'll be notified when they sign or decline.
How do I connect Slack, Facebook, or other integrations?
Go to Settings, scroll to the Integrations section, and follow the prompts for each service. Slack sends workspace notifications to your chosen channel. Facebook & Instagram integration lets you automatically capture leads from your Lead Ads — connect your Facebook Page and leads flow straight into your pipeline. Zapier and Make integrations are coming soon. API keys and webhooks are available on Agency and Enterprise plans.
How do inspections and maintenance work?
In Rentals mode, you can schedule property inspections with room-by-room reports and photos. Maintenance requests can be logged, assigned to contractors, and tracked through to completion. Both are accessible from the sidebar.
How do I send SMS or email campaigns?
For individual SMS, go to a contact's profile and use the SMS tab. For campaigns, go to Campaigns in the sidebar to create drip sequences or bulk sends. Make sure you have valid consent from recipients before sending.
How much do SMS and MMS cost?
On LeadForge Calling (platform mode), outbound SMS is billed at $0.10 AUD per segment and MMS at $0.45 AUD per message. One segment is up to 160 standard characters or 70 Unicode characters (emojis, accents) — longer messages are split into multiple segments. Inbound messages to your LeadForge number are not separately charged. Usage appears on your next Stripe invoice. If you connect your own Twilio account (BYOT), you pay Twilio directly and LeadForge does not bill you for messaging.
Where can I see my SMS and MMS usage?
Open Settings → LeadForge Calling. When activated, you'll see usage cards for Calling, SMS, and MMS for the current billing period — including segment counts, message counts, and estimated cost.
What are embeddable forms?
The Forms Builder lets you create lead capture forms that you can embed on your website. When someone submits a form, it creates a lead in your pipeline automatically. Go to Settings to create and manage your forms.