Support
We're here to help. Get in touch or browse the FAQs below.
Frequently Asked Questions
How do I create a new workspace?
After registering, you will be prompted to create your first workspace. You can also create additional workspaces from the account menu.
How do I invite team members?
Go to Settings → Team in your workspace to invite users by email and assign their role (admin, agent, conveyancer, viewer, etc.).
How are property risk scores calculated?
LeadForge evaluates each property across multiple risk categories (flood, bushfire, crime, zoning, easement) using weighted data sources. Each category is scored and combined into an overall risk level: Low, Medium, High, or Extreme.
Can I export my data?
Use the Export button on the Contacts, Properties, or Reports pages to download your data as CSV.
How do I cancel my subscription?
You can cancel at any time from Settings → Billing. Your account will remain active until the end of the current billing period.
Is my data secure?
Yes. All data is encrypted in transit (TLS), passwords are hashed with bcrypt, and access is controlled by role-based permissions. See our Privacy Policy for full details.
What browsers are supported?
LeadForge supports the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.
I found a bug — how do I report it?
Please email us at support@leadforgeapp.com.au with a description of the issue, the page it occurred on, and your browser/device. Screenshots are very helpful.